Contact the Editorial Desk
This page explains how to reach the independent editorial team behind this review site, and what the desk can and cannot help you with.
Visit the partner brokerReach the Broker Directly for Account Support
If your question concerns an account, a deposit, a withdrawal, verification, trading conditions on a live account, or anything else that requires access to your personal records, you need to contact the broker itself. This site is an independent editorial resource that reviews the broker for readers in the United Arab Emirates. It is not the broker, it is not affiliated with the broker, and it does not operate accounts, hold client funds, or provide financial services of any kind.
The broker's own support channels are the correct route for those matters. You will find them on the broker's official website, typically through a live chat window, a support form, or the contact details published in the footer of its pages. Use the channels listed there rather than any address you might find elsewhere, because only the broker can verify your identity and act on your account.
Writing to this desk about an account problem will not speed things up. The editors have no access to client records or internal systems, and they cannot forward messages to the broker on your behalf. Going straight to the source is always the faster path.
Understand What This Desk Cannot Answer
The editorial desk cannot answer questions about individual accounts, transactions, balances, verification status, leverage settings, order execution on your own trades, or complaints that require the broker to investigate your file. Those matters fall outside the scope of an editorial review site, and the team has no authority to intervene in them.
The desk also cannot give financial advice, recommend whether to open or close a position, comment on your personal circumstances, or tell you whether a particular product suits you. Nothing published on this site is advice, and nothing the editors write in reply to a message should be read that way.
What the desk can do is discuss the content of the reviews and guides published here, consider factual corrections, and handle press and partnership enquiries in the limited way described below.
Submit a Factual Correction
If you believe something published on this site is factually wrong, the editors want to hear about it. Send your correction through the contact form on this site, and include the page or section concerned, the statement you believe is inaccurate, and the source or evidence that supports your version. The more specific you are, the faster the review can proceed.
Corrections are checked against primary sources before anything is changed. The team may come back to you with follow-up questions if the evidence is incomplete or if the point is disputed. Where a correction is accepted, the relevant page is updated and the change is noted in the manner the editors consider appropriate for the size of the error.
Please keep submissions factual. Disagreement with an opinion, a rating, or an editorial judgement is not the same as a factual error, and the desk will treat the two differently.
Send Press and Partnership Enquiries
Journalists, researchers, and representatives of other publications are welcome to write to the editorial desk using the contact form on this site. State your outlet, your deadline, and the specific question you need answered, so the request can be routed to the right person without delay.
Partnership proposals are read, but the scope is narrow. This site is an independent editorial resource, and it does not sell coverage, ratings, or placement in its reviews. Any proposal that depends on a favourable review being published will not be taken forward. Enquiries about licensing content or citing the site in another publication should describe the intended use clearly.
The desk does not accept requests to remove a review, to soften a finding, or to publish material supplied by a third party without editorial checking.
Write in a Language the Desk Reads
The editorial team works in English and Arabic. Correspondence in either language will be read and answered. Messages in other languages may be passed to a colleague where possible, but the desk cannot guarantee a reply in a language it does not work in.
If you are writing about a specific page, quoting the relevant passage in its original language helps. Keep messages concise and put the substance in the first paragraph, since long introductions slow down handling.
Expect a Reply Within a Reasonable Time
The desk aims to acknowledge messages within a few working days and to give a substantive reply within two weeks where the matter requires checking. Correction requests that involve research may take longer, and the team will tell you if that is the case.
Response times are targets, not commitments, and they assume your message contains enough detail to act on. Enquiries sent to the wrong route, such as account questions that belong with the broker, will receive a short note pointing you to the right place rather than a full reply.
What the editors do answer is straightforward: questions about the published reviews, corrections supported by evidence, press requests, and partnership enquiries that respect the site's independence. Everything else belongs with the broker.
